Gartner.com
Virtual

Florida CISO Community

Town Hall

March 26, 2026 | 11:00am EDT

March 26, 2026
11:00am EDT

Speakers Agenda Contact
Speakers Agenda Contact
CISO/Florida CISO Community/Florida CISO Programs

Architecting the Future — Operationalizing AI for the New Customer Experience

Participate with your CISO peers in the Florida community in small, breakout discussions on a mission-critical priority for security leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.

Join fellow CISOs in the Florida community to discuss:

Accelerating Enterprise Operations with AI-Driven Automation

Elevating Customer Experience by Responding to Changing Business Needs

Scaling Transformation Securely with Compliant, AI-Enabled Solutions

Discussion Leaders

Members of the Florida CISO community will lead the interactive discussion and share lessons learned.

Juan Alejo

RLI

AVP, CISO

Discussion Leader

Namita Jindal

Terex

Chief Digital & AI Officer

Discussion Leader

Tony Sorensen

Five9

SVP & CIO

Moderator

Agenda

March 26, 2026

11:00am - 12:00pm  EDT

Architecting the Future — Operationalizing AI for the New Customer Experience

AI and automation are no longer just tools for efficiency; they’re central to shaping enterprise strategy. By embedding AI into core processes, organizations can transform customer engagement, empower employees, and drive measurable business outcomes.

Join this town hall to discuss:

  • Accelerating enterprise operations with AI-driven automation
  • Elevating customer experience by responding to changing business needs
  • Scaling transformation securely with compliant, AI-enabled solutions

Apply to Participate

Already a Member? Sign In to Register

Each application is carefully vetted to ensure members meet established criteria, preserving the quality of the network and enabling meaningful, peer‑level discussions among leaders from the world’s leading organizations.

Once you submit your application, a Community Program Manager will schedule a conversation to understand your priorities and interests and complete onboarding, including access to year‑round community events.

Community Member Criteria

To maintain the highest standard of peer‑level connections and discussions, members must meet the following criteria:

• Enterprise-wide C-Level or

• Business unit or regional C-Level responsible for:

- Private sector: $500M+ in revenue

- Public sector: 1,000+ employees

My contact information is….

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Your Community Sponsor

Program Sponsor

Five9 logo

Community Program Manager

For inquiries related to this community, please reach out to your dedicated contact.

Natalia Klein

Community Program Manager

239 839 8616

natalia.klein@gartner.com