Melbourne CIO Executive Summit

In an era where digital transformation is not just an option but a necessity, businesses are racing to integrate advanced technologies to stay ahead of the curve. Recognising the increasing digital engagement of its customers, Coles has embarked on a remarkable journey of strategically embracing digital acceleration as a core pillar to revolutionise its operations and customer experience. 

Join this session while John Cox, Chief Technology Officer at Coles, shares his insights on:

• Using digital platforms and AI-driven solutions to streamline processes and offer personalised services
• Cultivating a culture of digital innovation and organisational productivity through the use of smart automation and data-driven insights
• Meeting customers’ increasing digital usage with a seamless and engaging experience

Following the acquisition of Coles Express and the OTR Group, Viva Energy is revolutionising the Australian convenience retail market with a comprehensive IT transformation strategy designed to enhance operational efficiency, drive sustainable growth and change the customer experience.  

Join this session to hear Amanda Fleming, Viva Energy’s Chief Digital and Transformation Officer, as she explains how the company is redefining what it means to be a convenience retailer in the digital age, driving progress and innovation every step of the way.

• Integrating IT systems and processes for a streamlined and improved retail experience
• Building digital capabilities to enhance the customer journey
• Opportunities and lessons learned for laying the foundations for future growth

In an era where new threats arise every day, it’s pivotal for IT and security leaders to embed security-first mindset across all levels of the organisation that not only protects but also enhances business value. Despite security awareness efforts and phishing simulation, human factor and user error remain a significant vulnerability of organisations' defence. How can CIOs and CISOs cultivate a robust culture to transform employee behaviours and enhance operational resilience?

Join this session to hear from John Ellise, Global Head of Security Trust & Influence, QBE Insurance Group, as he unfolds:

• Shifting mindset of security to foster a culture of accountability
• Tailoring training initiatives and approaches for different teams and groups
• Building cyber resiliency with employee behaviour change

Third party relationships are closest and may prove to be the most tangible risks to your business, yet the whole supply chain of your business partners still pose a substantial threat. Most organisations’ vendor relationship extend to the 8th party. IT and Security leaders need to understand this web of connectedness in order to better manage and communicate enterprise risk.

Join this session to discuss:

• Gaining visibility into risk across the whole supply chain
• Strategies for effective risk management and monitoring business partners
• Overcoming resource challenges to prioritise third party risk

At no time in history has the threat of cyber risk been greater for modern business and the need for holistic and encompassing governance, technical and architectural control is fundamental to the mitigation of cyber security threats and the continuity of operations.  IT and security leaders must navigate a complex landscape of evolving threats and regulatory requirements to protect assets, information, reputation, while paving the way for organic business growth in a competitive environment that now demands careful consideration of the adoption or rejection of LLM and Generative AI.  

Join this session to explore:

• Building a risk focused security governance and control platform to manage emerging threats and regulatory requirements
• Using risk as a driving assessment factor for enhancing security posture
• Building a security culture and demonstrating the value of security protection strategies to senior leadership and the board

In today's rapidly evolving business landscape, leaders are under increasing pressure to transform visionary goals into tangible outcomes. The integration of process orchestration, automation, and AI technologies offers unprecedented opportunities to optimise operations, enhance decision-making, and deliver significant business value. However, the challenge lies in harnessing these technologies to create and deliver real results.

Join this boardroom to discuss:

• Strategies for aligning process orchestration and AI with business objectives to maximize ROI
• Overcoming barriers to adoption and integration of automation technologies across enterprise systems
• Driving continuous improvement and innovation through the intelligent application of automation and AI