San Francisco CIO Town Hall
April 11, 2024 | 1:00pm PDT
April 11, 2024 | 1:00pm PDT
The Key to Competitive Differentiation and Growth is Customer Experience
Participate with your CIO peers in the San Francisco community in small, breakout discussions on a mission-critical priority for IT leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.
Join fellow CIOs in the San Francisco community to discuss:
Overcoming common challenges
Building trust with customers and internal stakeholders
Blending legacy technologies and new digital capabilities
Discussion Leaders
Members of the San Francisco CIO community will lead the interactive discussion and share lessons learned.
Jeff Burlin
Twilio
Senior Director, Executive Engagement Programs
Presenter
Rajat Gupta
Franklin Templeton
CTO - Canvas, SVP - Digital Product Solutions Technology
Discussion Leader
Parag Shrivastava
Hewlett Packard Enterprise
Head of Data, Next Gen Transformation
Discussion Leader
Hira Dangol
Bank of America
VP, AI/ML & Automation Platform
Governing Body Host
Agenda
April 11, 2024
1:00pm - 2:00pm PDT
The Key to Competitive Differentiation and Growth is Customer Experience
Hosted by Twilio
Delivering a seamless and consistent customer experience across interactions and channels is key to driving competitive differentiation and business growth, yet many CIOs are still grappling with operational and data silos, legacy technology and internal cultural resistance that hinder their ability to innovate and unlock the full potential of their digital investments. In a world where consumers have more choices than ever for the products and services they purchase, companies who understand, prioritize, and orchestrate better customer journeys will be the ones who win loyalty, earn trust, and accelerate growth to win future market share.
Join this session to discuss:
- Overcoming common challenges that prevent companies from unlocking their full customer engagement potential
- Building trust with customers and internal stakeholders by focusing on the customer journey
- Blending legacy technologies and new digital capabilities to create competitive advantage and drive growth
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