Atlanta CIO Town Hall
March 14, 2024 | 1:00pm EDT
March 14, 2024 | 1:00pm EDT
The Key to Competitive Differentiation and Growth is Customer Experience
Participate with your CIO peers in the Atlanta community in small, breakout discussions on a mission-critical priority for IT leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.
Join fellow CIOs in the Atlanta community to discuss:
Overcoming challenges that prevent companies from unlocking full customer engagement potential
Building trust with customers and internal stakeholders by focusing on the customer journey
Blending legacy technologies and new digital capabilities to create competitive advantage
Discussion Leaders
Members of the Atlanta CIO community will lead the interactive discussion and share lessons learned.
Jeff Burlin
Twilio
Senior Director, Executive Engagement Programs
Presenter
Avidypta Guha
Weyerhaeuser
VP IT Architecture, Automation and Wood Products
Discussion Leader
Jeff Yelle
Louisiana-Pacific Corp
VP, Chief Information Officer
Discussion Leader
Hari Peruri
AGCO Corporation
Chief Information Officer
Discussion Leader
Marcia Calleja-Matsko
OneDigital Health & Benefits
Chief Information Officer
Discussion Leader
Matt Ausman
Zebra Technologies
Chief Information Officer
Discussion Leader
Agenda
March 14, 2024
1:00pm - 2:00pm EDT
The Key to Competitive Differentiation and Growth is Customer Experience
Hosted by Twilio
Delivering a seamless and consistent customer experience across interactions and channels is key to driving competitive differentiation and business growth, yet many CIOs are still grappling with operational and data silos, legacy technology and internal cultural resistance that hinder their ability to innovate and unlock the full potential of their digital investments. In a world where consumers have more choices than ever for the products and services they purchase, companies who understand, prioritize, and orchestrate better customer journeys will be the ones who win loyalty, earn trust, and accelerate growth to win future market share.
Join this session to discuss:
- Overcoming common challenges that prevent companies from unlocking their full customer engagement potential
- Building trust with customers and internal stakeholders by focusing on the customer journey
- Blending legacy technologies and new digital capabilities to create competitive advantage and drive growth
Apply to join
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