Global CIO Town Hall
June 18, 2024 | 9:00am PDT
June 18, 2024 | 9:00am PDT
Earning Customer Trust Across Countries and Cultures
Participate with your CIO peers in the Global community in small, breakout discussions on a mission-critical priority for IT leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.
Join fellow CIOs in the Global community to discuss:
Shaping the Efficient Enterprise with AI & Automation
Strengthening Partnerships for Wider Business Impact
Illustrating IT’s Value through Business-first Initiatives
Discussion Leaders
Members of the Global CIO community will lead the interactive discussion and share lessons learned.
Jeff Burlin
Twilio
Senior Director, Executive Engagement Programs
Presenter
John Gigerich
Keurig Dr Pepper
SVP & CIO
Discussion Leader
Sean McCormack
First Student
CIO
Discussion Leader
Neil Morris
BAE Systems
CIO Space & Mission Systems
Discussion Leader
Prasanna Ramaswamy
CPP Investments
Head of Technology & Data
Discussion Leader
Agenda
June 18, 2024
9:00am - 10:00am PDT
Earning Customer Trust Across Countries and Cultures
Hosted by Twilio
Personal data holds immense value for organizations and, as more commerce takes place over digital channels, consumers are increasingly concerned about what’s happening to all their data. Earning consumer trust starts with being a good steward of customer data, which makes the topic of data privacy and protection a critical issue for all businesses. For multi-national organizations, it is vital that their data privacy and protection strategy meet legal and regulatory standards of each jurisdiction and account for customer expectations of privacy across multiple countries and cultures.
Join this session to discuss:
- Navigating the convergence of consumer, government, and market forces that shape global flows of data
- Integrating privacy by design principles into the entire customer journey and product life cycle
- Responsibly leveraging new technologies across geographies without sacrificing customer trust and loyalty
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