VIRTUAL

Atlanta CDAO Town Hall

December 14, 2023 | 12:00pm EST

December 14, 2023 | 12:00pm EST

Transform Customer Experience for Tangible and Significant Business Impact

Connect with peers in the Atlanta CDAO Community virtually for an interactive panel discussion on current issues and top priorities for data leaders.

Join fellow CDAOs in the Atlanta community to discuss:

Transforming service operations and interactions throughout the contact journey

Augmenting customer agents to elevate them into higher value work

Data, AI, and generative AI considerations to enable this value

Discussion Leaders


Members of the Atlanta CDAO community will lead the interactive discussion and share lessons learned.

Sachin Khairnar

PwC

Consulting Principal, AI & Digital Contact Leader

Panelist

Sebastian Reeve

Microsoft

Strategy Lead, Contact Center AI

Panelist

Pankaj Singal

Goldman Sachs

Chief Data Officer, Platform Solutions

Moderator

Agenda


December 14, 2023

12:00pm - 1:00pm  EST

Transform Customer Experience for Tangible and Significant Business Impact

Knowing customer interactions can positively or negatively impact purchasing decisions and overall brand loyalty means CDAOs have the unique opportunity to drive customer success and business growth. By devising a data and AI strategy that enhances the customer and agent experience, data leaders can improve interactions, optimize operational costs while enhancing agent productivity and experience. Yet, the underlying data foundation needs to support the precise needs of omni-channel interactions and AI in order to realize those gains.

Join this Town Hall to learn specifics about:

  • Transforming service operations and interactions throughout the contact journey
  • Augmenting customer agents to elevate them into higher value work
  • Data, AI, and generative AI considerations to enable business value

Your Community Partner


Program Partner

Community Program Manager


For inquiries related to this community, please reach out to your dedicated contact.

Tony Stach

Community Program Manager

3604335583

tony.stach@evanta.com